The Case for Early Mediation; Part II of II

In our last blog post, the first in this two-part post about the case for early mediation, we discussed traditional, post-discovery mediation and its role as essentially an alternative to trial.  In this post, we look at the kind of mediation we are proponents of – early mediation (we call ours “3-D Mediation”) – used either as an alternative to litigation entirely or used very early in the litigation process.

A Different, Efficient, Logical Approach – Early Mediation

Let’s consider approaching this mediation differently, starting with doing it at an earlier point in the life of the dispute: at the beginning, nearly two years earlier than traditional mediation.  Instead of an all-day event with that inherent pressure to settle at the end, imagine a mediation process that consisted of three shorter sessions, each with a clear purpose and agenda.  Think about if some of these features make sense and would be appealing to you in your dispute:

  1. The parties engage in the mediation before any complaint has been filed, before the court system is involved and before the civil procedure process is initiated.
  2. The mediation takes place over three shorter sessions (approximately 1.5 to 2 hours each), each designed for a purpose and with a clear agenda.
  3. This a completely confidential process and there has been no public (court) filing.
  4. The parties, assisted by the mediator and advised by their lawyers (if they have lawyers), are the decision makers and have control over the outcome.
  5. The parties can control the tempo and the scheduling of the mediation sessions to fit into their needs and personal schedules.
  6. Any necessary exchange of relevant information needed to resolve the matter through this structured negotiation is discussed, mutually decided upon in the first mediation session, and exchanged before the second session.
  7. Ample opportunity for considering each party’s needs and interests, including giving each party the chance to be heard and to listen to the other party (i.e. “getting your day in court”) in a structured, controlled setting is given to the parties in the second (and if needed additional) mediation session.
  8. The parties may bring into the mediation process any expert opinion assistance they need to resolve the matter. Unlike litigation, they agree to hire one neutral, independent expert jointly, they share the cost and have the value of an expert resource available to them throughout the mediation.
  9. The agreed upon options for resolution, discussed and decided upon in the third mediation session, are reduced to a written resolution agreement.
  10. This type of mediation process runs only as long as the parties need it to run and is faster, less expensive, more efficient, more creative in developing solutions and less draining upon the parties’ resources, time, energies and emotions than litigation or arbitration.

Concluding Thoughts:

In both scenarios, the traditional style of mediation and the early mediation, the case gets resolved through mediation.  The difference is that in the traditional litigation-based setting, the mediation settlement comes by default rather than by design, after two years of preparing for a trial that never happened.  In early mediation, the resolution is reached by intention and design because the parties and the lawyers pursue a negotiated resolution from the outset and design the process for that purpose.

The other differences are very significant and provide real value for the clients:

  1. Resolution is reached in a much shorter time;
  2. The cost of this early mediation is drastically less that the cost of two years of litigation followed by mediation;
  3. The draining of the parties’ resources, energies and emotions is prevented;
  4. The entire matter remains confidential;
  5. The parties can control the time, tempo, scheduling and to a good degree, focus of the process;
  6. The parties keep control over determining the final outcome;
  7. The process gives the mediator, parties and lawyers the flexibility to get creative with the options for resolving the matter;
  8. The parties do get their “day in court” in the sense that they will have the opportunity to say what they need to say and have the other side hear it.  (In most litigation, the parties never really get their day in court because over 97% of the cases that are filed with the courts settle and never go to trial, but they settle very late in the process.”).

Let’s revisit the first two questions asked in part one of this two-part blog post.

  1. How quickly do you want to get your dispute resolved?
  2. Is most of the relevant information needed to resolve your dispute the kind that is (a) freely available or ascertainable and (b) are the parties willing and able to exchange it voluntarily and without delays?

If your answers to #1 is as soon as possible and within 6 months, and your responses to question #2 are yes and yes, the logic, the common sense and the clear value of early mediation are convincing.

That is why we at Dispute Resolution Counsel, LLC offer our brand of early mediation – 3-D Mediation.  To learn more about when to use it, how it works and what it costs, we invite you to visit our website page on Mediation, and try it.  We think you’ll like it.

Listen to learn more – This is an excerpt from Michael Zeytoonian’s guest engagement on The Total Counselor radio show which aired this past March 28th, 2017 on WCRN Radio, AM 830 with host Allen Margulis’ ongoing “Minds Around the Table” discussion.  This segment Michael talks with Allen about how Dispute Resolution Counsel’s early mediation model – 3-D Mediation – is different from the traditional model and how our 3-part mediation is a better value for those who want to get right to the resolution of their dispute.  Click on the audio link below:

 

 

 

 

The post The Case for Early Mediation; Part II of II appeared first on Dispute Resolution Counsel.

Posted in Audio, Case Evaluation, Collaborative Law, Collaborative Mediation, Collaborative Processes, conflict, Conflict partnering process, Creative Solutions, Cutting litigation costs, Dispute Resolution Advocacy, Dispute Resolution Process, Dispute Resolution Resources, Efficient dispute resolution, Mediation, Preserving Relationships, Primary Dispute Resolution (PDR), resolution, Respect and civility, Saving money in tough times | Comments Off

The Case for Early Mediation; Part I of II

Before We Talk About Mediation and the Value of Early Mediation, Let’s Start with Two Key Questions to Ask Yourself About Your Dispute:

  1. How quickly do you want to get your dispute resolved?
  2. Is most of the relevant information needed to resolve your dispute the kind that is (a) freely available or ascertainable and (b) are the parties willing and able to exchange it voluntarily and without delays?

If the answer to question 1 above was as soon as possible or in less than 6 months, and the answers to question 2 were (a) yes and (b) yes, then it’s worth your while to keep reading about early mediation (and to check out our 3-D Mediation model).  If you want your dispute to drag out over at least two years and you and/or the other side in your dispute want to play “hide the ball” with what you think are key pieces of information and disclose it at that pivotal “Hollywood moment” in your case, you can stop reading now.  Rest assured you’ll have plenty of time to watch those lawyer/trial TV dramas and movies over the next few years, while your case meanders through the civil procedure process.

Here’s some background information about traditional mediation for the purposes of this article.  (If you want to learn more about mediation, please see our Whitepaper, eBooks, or other blog posts about mediation on our website.)  Mediation is an effective way of resolving disputes that are right for mediation.  It is a voluntary process, in which the parties agree upon a neutral person, usually a lawyer, trained as a mediator, to help them, and their lawyers if they have lawyers, work toward resolving their dispute.  The mediator is a facilitator of the negotiation process designed to reach a mutually acceptable resolution.  The mediator is a neutral party, cannot give either side legal advice, and cannot ultimately determine the outcome.  The dispute is resolved when the parties reach an agreement as to what the elements of the resolution will be and the terms of their agreement are reduced to a written settlement agreement.

There are different styles of mediating, some variations on the structure and the timing of the mediation.  This timing and structure of the mediation is vitally important to the parties, but they are rarely consulted about structure or timing before the mediation takes place.  This is where we go back to those initial questions and where early mediation comes into the picture.

The Traditional Litigation Track with Mediation at the End:

Most lawyers, especially litigators, view mediation as a part of the litigation process.  They see it as a step that follows other procedural steps like “pleadings” (in which one party files a complaint in court and the other side files and serves an answer), “discovery” (a formal process for exchanging information), and “motion practice” (in which both sides’ lawyers submit written legal arguments to the judge about the applicable facts and law and ask the judge to make rulings about them.

After these steps are completed (about two years or so after the lawyers were hired), lawyers will often suggest using mediation to settle the case.  This is an alternative to going to trial and leaving the matter up to an unpredictable jury to decide.  This is usually the first time the lawyers have a meaningful discussion with their clients about the mediation option.  By this time, a few things have happened that would also make the client receptive to the idea of mediation:

  1. The clients, who were probably all pumped up and ready to go to war with the other side when they first came to the lawyers, are now emotionally weary of the matter and don’t want any more of their energies, resources or emotions drained by this process, but want to get it over with;
  2. The clients have come to realize that their case was not the ironclad, “slam-dunk” case they thought it was at the beginning;
  3. The clients do not want to spend any more time and money on this case, having done so to the tune of thousands of dollars and two years or more already, with a trial looming six months or more in the distance that will likely cost thousands more;
  4. The clients are concerned about an unpredictable jury deciding this case based on things that might sway the jury a certain way, things other than the facts and the law.

Usually, by this point, there is willingness on both sides to consider mediation.  This is usually a full day event with the mediator shuttling between the parties for most of the day in a caucusing style negotiation process, controlled by the mediator.

There is another factor in this traditional all-day mediation structure.  Around 4 o’clock or so, or close to what is perceived as the end of the day, there is an unspoken, unconscious but noticeable stress the parties feel to get the matter settled that day.  They do not want to leave the all-day negotiation without having a settlement reached. This is not a pressure coming from one side or the other, but one that is inherent in this type of all-day mediation process, especially when one or more of the parties traveled a great distance to get to the mediation.  And so around 5 pm, at the end of the all-day mediation process, the parties feel they have to settle.  And they usually do.

Listen to learn more – This is an excerpt from Michael Zeytoonian’s guest engagement on The Total Counselor radio show which aired this past March 28th, 2017 on WCRN Radio, AM 830 with host Allen Margulis’ ongoing “Minds Around the Table” discussion.  This segment Michael outlines the traditional process of resolving disputes and the associated costs of time, money and emotional resources that come with this process.   This traditional method lacks the benefit of today’s early 3-D mediation process available with Dispute Resolution Counsel.  Click on the audio link below:

 

 

 

Our next article – Part II of this two part series – will show how our early mediation model – 3-D Mediation – is different from the traditional model and how our 3-part mediation is a better value for those who want to get right to the resolution of their dispute.   

The post The Case for Early Mediation; Part I of II appeared first on Dispute Resolution Counsel.

Posted in Audio, Case Evaluation, Collaborative Law, Collaborative Mediation, Collaborative Processes, conflict, Conflict partnering process, Creative Solutions, Cutting litigation costs, Dispute Resolution Advocacy, Dispute Resolution Process, Dispute Resolution Resources, Efficient dispute resolution, Mediation, Preserving Relationships, Primary Dispute Resolution (PDR), resolution, Respect and civility, Saving money in tough times | Comments Off

MBA Symposium at UMASS Boston Looks at the Future of Dispute Resolution

The trend – now and in the future – in how people, lawyers, mediators and arbitrators are approaching dispute resolution was the focus of a panel at UMASS Boston on May 19, 2017.  The panel was part of an all-day Dispute Resolution Symposium presented by the Massachusetts Bar Association (MBA) Dispute Resolution Section and sponsored and hosted by the UMASS graduate Program on Dispute Resolution.

Michael Zeytoonian, lawyer, mediator (Dispute Resolution Counsel, LLC), moderated the presentation called “The Future of Fitting the Forum to the Fuss”.   The panel featured presentations by Jessica Block (Block & Roos, Boston), Jeffrey Fink (Wellesley), William Coyne (Boston Legacy Planning, Needham) and Zeytoonian (Wellesley).  All panelists are experienced Collaborative lawyers and mediators in several different practice areas including business, employment, probate, estate and business succession planning.

This glimpse into cutting edge ways disputes are being resolved also introduced the use of hybrid processes closely tailored to the specific circumstances of each dispute.  Michael Zeytoonian, long-time employment and business law litigator, focused on the importance to parties of starting with a process assessment and educational session on the various options for resolving their dispute before they choose a lawyer and a process.  Bill Coyne explained the value of effectively using dispute resolution clauses in family business contracts and trust documents, urging the need to be proactive about how people want to handle their disputes.  He also discussed the use of Settlement Counsel and Collaborative Counsel in resolving disputes as alternatives to litigation.

Jeffrey Fink described some situational factors considered before a person decides which process to use and the advantages of some of these processes.  Coming from a corporate and transactional law background, Fink discussed how being trained in Collaborative Law and mediation have added value to his areas of practice.  Jessica Block, an employment and professional responsibility lawyer, mediator and arbitrator, delved into the need to adapt the process to the situation each dispute presents, rather than automatically picking an “off the rack” dispute resolution process.  She described how the flexibility to adjust helps be more responsive to the circumstances, even after a process is underway and a lawyer or mediator recognizes a need to adjust and borrow from another process.

The Symposium was the inaugural initiative of this kind of program of the MBA’s Dispute Resolution Section.  It will now become an annual event.  This year’s Symposium featured eight presentations and included some of the top mediators, arbitrators and collaborative lawyers in Massachusetts as presenters.  The opening keynote address was by Jeff Thompson, PhD., a law enforcement detective and hostage negotiator, focusing on effective negotiations and the importance of recognizing non-verbal communications in the negotiation process.

The post MBA Symposium at UMASS Boston Looks at the Future of Dispute Resolution appeared first on Dispute Resolution Counsel.

Posted in Collaborative Law, Collaborative Mediation, Conflict partnering process, Creative Solutions, Dispute Resolution Process, Employment Disputes, Employment Law, Family Business Contracts, Mass Bar Association, News-Articles, Preserving Relationships, resolution, Settlement Counsel, Workplace Disputes | Comments Off

Client-centered Dispute Resolution was the Focus at ABA’s 19th Annual Conference in San Francisco

Using and designing processes that are responsive to the needs and circumstances of clients was a recurring theme for leading dispute resolution professionals during this year’s Dispute Resolution Conference of the American Bar Association (ABA), held in San Francisco from April 20-22.  Many workshops focused on the expansion of approaches for resolving disputes.  One workshop specifically focused on the creation of new, hybrid or cutting-edge dispute resolution (DR) processes that offered participants insights on how and when to create hybrid processes and urged earlier involvement of neutral experts.

Two Massachusetts neutrals – Michael Zeytoonian of Dispute Resolution Counsel, LLC, and Conna Weiner, a mediator and arbitrator in Boston, joined Carol Ludington, a damages expert and long-standing ABA leader from Minnesota, in a panel presentation on April 21.  The panel urged early use of the DR processes of Mediation and Collaborative Law, and early consideration of expert information on the potential damages in cases.

“If it’s your job to eat a frog, it’s best to do it first thing in the morning,” Mark Twain once said.  Relating Twain’s insight to the need to address damages early in the dispute resolution process, Carol Ludington, an expert with an extensive work history in the area of damages from St. Paul, Minnesota, talked about the advantage of this approach.  Ludington showed how early attention to damages issues can facilitate case management and lead to better resolution of disputes.  She noted the importance of getting an early and accurate read of the value of claims and that knowing the case’s worth in the beginning phases of either litigation or dispute resolution can help shape a more efficient approach to resolving the matter.  Carol pointed out that knowing the scope of damages early leads to more creative process design.  She stressed the value and heightened credibility of the neutral expert as the provider of the information needed to resolve the matter.

“We see too often the situation when parties start off on a litigation path, and then about two years into the process, reassess the situation, realize it is taking too long and is too damaging, and then decide to settle the matter,” Michael Zeytoonian noted.  A former litigator who is now a mediator and who also represents clients as their Settlement Counsel or Collaborative Counsel, Zeytoonian stressed the importance of designing the process to suit the situation of each specific dispute, and encouraged practitioners to creatively craft hybrids when necessary.  He spoke about the efficiency of processes that are used instead of litigation, and the value that these early, well-designed approaches give to clients.  Zeytoonian also gave an overview of Collaborative Law, pointing out its cost and time efficiency and showing how it prevents the draining of clients’ resources, time, funds, emotions and energies.

Drawing from years of experience as in-house counsel as well as outside counsel, Conna Weiner offered her unique perspective.  Weiner is now an arbitrator and mediator in Massachusetts.  “I wish I was better aware of these processes like Collaborative Law or the early use of neutral experts when I was in-house counsel.  I think we could have saved our clients a lot of money, time and collateral damage coming from protracted litigation,” Weiner noted.  She highlighted the need to manage a dispute well, starting with the inclusion of dispute resolution clauses in contracts.  She showed the value of introducing and using tools and processes that are available to clients and their lawyers, and discussed the need to intentionally streamline and carefully craft arbitrations so they are efficient and satisfy the clients’ needs.

The post Client-centered Dispute Resolution was the Focus at ABA’s 19th Annual Conference in San Francisco appeared first on Dispute Resolution Counsel.

Posted in ABA - American Bar Association, Collaborative Law, Creative Solutions, Dispute Resolution Advocacy, Dispute Resolution Process, News-Articles | Comments Off

Client-centered Dispute Resolution was the Focus at ABA’s 19th Annual Conference in San Francisco

Using and designing processes that are responsive to the needs and circumstances of clients was a recurring theme for leading dispute resolution professionals during this year’s Dispute Resolution Conference of the American Bar Association (ABA), held in San Francisco from April 20-22.  Many workshops focused on the expansion of approaches for resolving disputes.  One workshop specifically focused on the creation of new, hybrid or cutting-edge dispute resolution (DR) processes that offered participants insights on how and when to create hybrid processes and urged earlier involvement of neutral experts.

Two Massachusetts neutrals – Michael Zeytoonian of Dispute Resolution Counsel, LLC, and Conna Weiner, a mediator and arbitrator in Boston, joined Carol Ludington, a damages expert and long-standing ABA leader from Minnesota, in a panel presentation on April 21.  The panel urged early use of the DR processes of Mediation and Collaborative Law, and early consideration of expert information on the potential damages in cases.

“If it’s your job to eat a frog, it’s best to do it first thing in the morning,” Mark Twain once said.  Relating Twain’s insight to the need to address damages early in the dispute resolution process, Carol Ludington, an expert with and extensive history in the area of damages from St. Paul, Minnesota, talked about the advantage of this approach.  Ludington showed how early attention to damages issues can facilitate case management and lead to better resolution of disputes.  She noted the importance of getting an early and accurate read of the value of claims and that knowing the case’s worth in the beginning phases of either litigation or dispute resolution can help shape a more efficient approach to resolving the matter.  Carol pointed out that knowing the scope of damages early leads to more creative process design.  She stressed the value and heightened credibility of the neutral expert as the provider of the information needed to resolve the matter.

“We see too often the situation when parties start off on a litigation path, and then about two years into the process, reassess the situation, realize it is taking too long and is too damaging, and then decide to settle the matter,” Michael Zeytoonian noted.  A former litigator who is now a mediator and who also represents clients as their Settlement Counsel or Collaborative Counsel, Zeytoonian stressed the importance of designing the process to suit the situation of each specific dispute, and encouraged practitioners to creatively craft hybrids when necessary.  He spoke about the efficiency of processes that are used instead of litigation, and the value that these early, well-designed approaches give to clients.  Zeytoonian also gave an overview of Collaborative Law, pointing out its cost and time efficiency and showing how it prevents the draining of clients’ resources, time, funds, emotions and energies.

Drawing from years of experience as in-house counsel as well as outside counsel, Conna Weiner offered her unique perspective.  Weiner is now an arbitrator and mediator in Massachusetts.  “I wish I was better aware of these processes like Collaborative Law or the early use of neutral experts when I was in-house counsel.  I think we could have saved our clients a lot of money, time and collateral damage coming from protracted litigation,” Weiner noted.  She highlighted the need to manage a dispute well, starting with the inclusion of dispute resolution clauses in contracts.  She showed the value of introducing and using tools and processes that are available to clients and their lawyers, and discussed the need to intentionally streamline and carefully craft arbitrations so they are efficient and satisfy the clients’ needs.

The post Client-centered Dispute Resolution was the Focus at ABA’s 19th Annual Conference in San Francisco appeared first on Dispute Resolution Counsel.

Posted in ABA - American Bar Association, Collaborative Law, Creative Solutions, Dispute Resolution Advocacy, Dispute Resolution Process, News-Articles | Comments Off

Resolving a Dispute is like Traveling…

Resolving a Dispute is Like Traveling, Writing a Business Plan, or Choosing a Course of Medical Treatment:

If you take the wrong road, you won’t get the result you want.

My friend Liz Ferris, a marketing consultant who works with lawyers around the world, has often given us this simple but often overlooked advice: “If you want to achieve your goal, you have to have one.”

A regular practice of mine when I have a first conversation with potential clients is asking them about their interests and goals. What do they want the result of their dispute to look like? These are two responses I’ve gotten quite frequently from clients:

“You’re the first lawyer I talked to that asked me about my goals.” Or: “I haven’t really thought about what my goals are.”

There are Several Roads to Choose From to Resolve the Dispute

Once your goal is clear, there are several roads to choose from to resolve the dispute. But most people don’t first take the time to learn about and assess their options. Unfortunately, many lawyers don’t educate clients about these different approaches and aren’t trained in these processes.  This often results in choosing the wrong process and hiring the wrong kind of lawyer.

When clients skip this step, they reduce the odds of a good resolution by more than 50% before they’ve even started. This is like taking the Mass Pike (I-90) west from Boston to get to Cape Cod! Even if you have a great car, you’re still going the wrong way. It reminds me of the joke about the airplane pilot who makes an announcement to the passengers: “I have good news and bad news. The bad news is that we are lost and have no idea where we are; the good news is we are making great time.”

Learn About the Difference Between Four Common Dispute Resolution Processes

One thing I urge you to do, even if you are not in a dispute right now (you likely will be at some point), is to learn about the difference between four common dispute resolution processes – Litigation, Arbitration, Mediation and Collaborative Law – and when to use each one. Click the button below to download a whitepaper I’ve written on these four common process choices.

Picking the wrong process and the wrong kind of lawyer is like hiring a surgeon when what you need is a few physical therapy sessions. Or taking a highly regarded historian’s course when you need a science lab to meet your science degree credit requirements. It sounds totally illogical. Yet that is exactly what many people do when they hire a lawyer. They hire before they have discussed their goals or assessed the process options.

Two Important Questions to Answer in Life

Years ago when I was working through some personal challenges in my life, I read a book called “Fire in the Belly” by Sam Keen. One piece of advice he offered always stuck in my mind:

There are two very important questions to answer in life: Where are we going? Who are we going with? The problem, Mr. Keen suggested, is that most people answer them in the wrong order, choosing who they are going with before they know where they are going.

Let’s apply that to dispute resolution, because people often answer the two questions in the wrong order. Let’s include a third question: What is the best way to reach our destination? People often hire great litigators and start the court process when their dispute calls for early mediation. Or they hire an arbitrator when the situational facts cry out for using Collaborative Law. No matter how good the lawyer is, he/she can’t help as much if he/she doesn’t know what your interests are and doesn’t line you up with the right process for your circumstances.

When I lived in New York in the 1990s, there was a men’s retail clothing store called Syms. I still remember their tagline: “The educated consumer is our best customer.”

Mediation, Collaborative Law, Arbitration and Litigation are four options for getting to a good resolution. There are other ways too; good dispute resolution lawyers sometimes design hybrid processes tailored to meet their clients’ needs. Take time to learn about them and how each one works first, so you can choose the right process.

There are a lot of tools in a toolbox. You wouldn’t pick out a hammer to drive in a screw. Because to a hammer, everything is a nail.

 

The post Resolving a Dispute is like Traveling… appeared first on Dispute Resolution Counsel.

Posted in Arbitration, Case Evaluation, Choose Best Course, Collaborative Law, Collaborative Mediation, Collaborative Processes, Course of Action, Dispute Resolution Process, Dispute Resolution Resources, Efficient dispute resolution, litigation, Mediation, Primary Dispute Resolution (PDR), resolution, Resolve Conflict, Steps to Resolution | Comments Off

Replacing the Affordable Care Act; How to NOT Resolve Disputes

President Trump and his team gave us a quick course on how not to resolve a dispute in their efforts to replace the Affordable Care Act (ACA, a.k.a. Obamacare).  Their effort and its shortcomings help to show the importance of four key ingredients to approaching dispute resolution to get a good result.

Most Americans agree that the ACA has shortcomings and things that need to be improved upon, and that it also has some good features.  It is helping lots of people who weren’t being helped before it.  Being a non-partisan American citizen, I neither bang the “replace Obamacare” drum, nor do I support the partisan view of supporting or opposing the replacement bill based on which party introduces it, because both positions are extremes and solutions are in finding the middle ground of fixing what needs to be improved.

Here are Four Things We Can Re-learn from the Trump Team’s Approach

We can re-learn not only from the team’s approach but  its shortcomings and hopefully, they might apply these and give it another try.

Prepare, Prepare, Prepare 

Health care is an important concern for all Americans (except Congressmen, who get it for free).  It is a major issue that requires clear, careful planning and thinking before any initiative is rolled out.  That takes time, work and input from all sides and from many different perspectives.  This is not something you slap together like a strip mall in South Florida and present it for a vote within a matter of weeks.  Great coaches, trial lawyers, teachers, builders, successful business people, anyone who ever made something great will always include preparation as a key to success.

Mr. Trump’s team was not well prepared.  They didn’t do the advance work necessary to succeed, didn’t lay the right groundwork and didn’t gather a cross section of support.  Their efforts were doomed from the start.  This wasn’t something that was going to happen on the loudness of someone’s talking or strength of one’s will.

Find Shared Interests, Build Common Ground and Work to Build a Consensus

Something this important, this complicated and this controversial is not going to get passed by ramming it through.  Sabre rattling and threatening people by telling them if they don’t vote for it, there will be a bloodbath in the next congressional election won’t get you far.  Mr. Trump needed to enlist those who opposed it to collaborate on the re-design so they could then support it.  There were plenty of shared interests to build upon that were not tapped.  The worst way to try to win people over to your point of view is to ignore them and just tell them they are wrong, stupid, terrible, etc.

It also doesn’t help to start by insulting the people you need to win over.  If you want the support of people who voted for and in some cases helped design and present the ACA, don’t lead with the statement that “Obamacare is a terrible disaster,” or something along those lines.  You can respectfully point out the flaws in something and talk about how to improve upon it without insulting the people who designed it and voted for it, especially when this effort need to be a bi-partisan effort.

Don’t Present an Ultimatum

When you present something to someone and say to them: “You either vote for it as it is or you’re stuck with what you’ve got”, you take away key motivators right out of the gate.  It’s like saying “Either accept our demand or we will take you to court.”  For those you are trying to persuade, “what you’ve got” is not all that bad.  After all, they put the ACA there.  Further, when you take away the opportunity to be heard and give input and offer no options, they are not likely to embrace the ultimatum you give them.  “Take it or leave it” rarely carries the day in any endeavor, largely because it doesn’t allow people to buy into something.

Have Perseverance

Mr. Trump’s post-defeat strategy was like that of a five-year-old boy down at the park who doesn’t get his way so he takes his ball and goes home.  This part would have been the most laughable piece if it wasn’t so troubling.  A President led the charge and then showed no perseverance and no spirit of seeing this through and staying the course.  Replacing Obamacare was one of Mr. Trump’s key positions and ideas; one of his campaign pledges.  And yet, on something so important, something that people arguably voted for him to do, after not getting enough support he just walked away.  As if to say “It’s no big deal; we’ll just move on to the budget issue.”  Quitting after less than two months of work?  He gave up on it without a Plan B, without continuing the fight or working to persuade others, or going back to the drawing board.

Remember candidate Trump labeling his opponents with names that stuck in voters’ minds?  Little Marco, Lyin’ Ted, No Energy Jeb, Crooked Hillary.  If candidate Trump was debating against President Trump after this health care fiasco, what labels would he have given himself?  No Commitment Don, No Backbone Donnie, The Quitter Donald?  This was a key piece of the Trump agenda, and one of the most important issues in American society.   Yet even with a majority, it never even came to a vote, let alone win.  Instead of staying with it, tweaking it and seeing it through, Quitter Donnie abandoned it and moved on to the next thing, like a spoiled kid that has already gotten tired of one toy and has moved on to the dozens of others he has.

Want to succeed in resolving disputes?  Prepare thoroughly.  Find shared interests and common ground and build consensus on them.  Respectfully disagree, while you actively enlist, engage, empower and collaborate with your opponent.  If one thing doesn’t work, try something else.  And never, ever, ever give up.

The post Replacing the Affordable Care Act; How to NOT Resolve Disputes appeared first on Dispute Resolution Counsel.

Posted in Collaborative Law, Collaborative Mediation, Common Ground, conflict, Conflict partnering process, Consensus, Creative Solutions, Dispute Resolution Process, Dispute Resolution Resources, Perseverance, Perspectives, Primary Dispute Resolution (PDR), Respect and civility, teamwork, trust | Comments Off

Navajo Dispute Resolution, Trump’s Tweets and the Lessons of Little Big Horn

I recently read a Daily Good story about Navajo Indian peacemaking, a seven-step process focused on restoring relationships, a notion the Navajo refer to as “K’e”.  This approach has four foundational values, the four Rs: Respect, Relationships, Responsibility, and Reverence.  Some of the tenets of this approach to resolving disputes include the shared goal of reaching the best possible outcome for everyone involved, affirming the best that we are as human beings, and the goal of realigning ourselves with what Navajo refer to as “Hozho”, the state of harmony and grace.  These tenets are strikingly similar to principles of the great religions and philosophies:  Shalom from Judaism, Namaste from Eastern philosophy, Love God; love one another – the essence of Christ’s teachings.

The American Indian Way of Life

This enlightened and civilized way of resolving disputes comes from a race that the American government and people of the mid-nineteenth century labeled as “savages”.  Those same “savages” saw the Great Spirit (God) in every person and everything in nature; treated everything with a sense of sacred, and cared for the environment with which they co-existed.  One cannot think about the American Indian way of life without lamenting how much we lost when that culture disappeared from the North American continent.

Fast forward 150 years to Donald Trump, the man that our civilized, advanced and sophisticated nation has just elected to be its President.  I don’t know what kind of president Mr. Trump will turn out to be and how history will view him.  What I can say is that so far, what Donald Trump has shown us as his approach to “making American great again” is on every level a far cry from the values and ways of our native Americans – the only inhabitants of this land who were not once immigrants.

The lessons of the Battle of Little Big Horn

Mr. Trump’s approach to dealing with others and supposedly protecting and advancing American interests takes me back to another time in history and a similar approach to resolving conflict, exemplified by George Armstrong Custer.  The lessons of the Battle of Little Big Horn give us a glimpse at what happens when the massive egos and partisan emotions of men in leadership positions take an adversarial approach: Ill-advised decisions and disastrous results.

Last year, my wife and I visited Little Big Horn, where Custer and all his men suffered annihilation.  Like at Gettysburg, you experience an eerie and sad silence on that field today, looking across at the graves of the Americans who died in that tragic battle.  Next to them is a monument to the Indians who carried the day in decisive fashion, in defense of their land and their way of life.  Just beyond is a National Cemetery of hundreds of additional graves of more Americans who died in all those battles that followed the Civil War.

What If

As a student of history, I can’t help but notice the similarities between the positional and adversarial tenor of Mr. Trump, fueled by arrogance and ego, and that of Custer and the Union Army back then.  As a lawyer that has “laid down my weapons” of litigation and trial and replaced them with principled negotiation and helping people resolve disputes using non-adversarial processes, I can’t help but think about the “what ifs” of this tragic page in American history.

What if the combatants in that dispute of 150 years ago had focused on satisfying their respective interests instead of looking at each other as enemies?   The interests of the Native Americans and the new American settlers were consistent with each other.  They could have been satisfied at the same time.  Instead, the parties got caught up in their “positions”, which were in conflict:  “We (both) want the land.  They are a threat to us.”

What if they had asked each other two more key questions before they went to battle:  Why do you want the land?  What is the important interest you have that this land satisfies for you?

Those American pioneers were in pursuit of the gold that was supposedly in the Black Hills upon which the Indians roamed freely.  Their interest was the gold.

The Native Americans had absolutely no interest in the gold. Nor did they want to stake out the land and build homes on it.  They wanted to continue their way of life as the great nomadic horse people of their era.  They had no need to own the land, but only to be free to be good stewards of it and live in harmony with it so that it continued to meet their basic needs.

Mr. Trump’s “America First” Mentality

Any good Collaborative Lawyer, Settlement Counsel or Mediator would have immediately recognized that the interests were not in dispute and could both be satisfied if the parties to the dispute had only used principled negotiation (also known as interest-based negotiation).  Instead, the Americans chose the adversarial approach, and as a result, hundreds of young men on both sides lost their lives.  The chance of forging an important relationship between peoples, one that both would have benefited from, and a sharing between cultures, was lost.  A way of life and an entire race would soon be lost.  How many times since then has that same story line repeated itself, all around the world?

And yet here is Mr. Trump, ready to do battle with anyone he perceives to be in the way of his “America First” mentality, even if they have shared interests with the United States.

Lessons of A Silent Field

Today, in the quiet place where that battle took place, there is nothing for miles that the eye can see.  The land that men fiercely fought about and died upon is uninhabited.  Not a home or building stands there.  And the tragic irony is that today, it is not owned by Americans who purportedly were intent on settling there.  Nor is it owned by the Lakota or Sioux tribes.  It’s an uninhabited, desolate part of the Crow Indian reservation lands.

The adversarial, positional approach that played out in the Battle of Little Big Horn resulted in a lose-lose in which no one’s interests were ever met. One can only hope that the lessons of this silent field are not drowned out by the undisciplined tweets and sound bytes to the contrary, and are not lost on those of us living 150 years later, in pursuit of peaceful co-existence of all people.

We are the positive result of millions of years of evolution.  Act like it.” 

                                                                                                                                              – George Pör

 

 

The post Navajo Dispute Resolution, Trump’s Tweets and the Lessons of Little Big Horn appeared first on Dispute Resolution Counsel.

Posted in America First, American Indian, Custer & Union Army, Dispute Resolution Counsel, Dispute Resolution Resources, Little Big Horn, Michael Zeytoonian, Native Americans, Navajo, Perspectives, Settlement Counsel or Mediator, Trump's Tweets | Comments Off

For the times, they are a’changin’

“Come gather ‘round people wherever you roam
And admit that the waters around you have grown
And accept it that soon you’ll be drenched to the bone
If your time to you is worth saving
Then you better start swimmin’ or you’ll sink like a stone
For the times, they are a-changin’.
-Bob Dylan

“Nor do men pour new wine into old wineskins.  If they do, the skins will burst, the wine will run out and the wineskins will be ruined.”
-Matthew 9:17

Happy New Year, readers!  It is my hope that 2017 will be an incredible year for you in all your endeavors!

It should also another year for the trending of dispute resolution away from more traditional and adversarial methods of resolving disputes.  More clients are asking for something different than the old approach of civil procedure and litigation. In response, dispute resolution will continue to become more time and cost efficient, less draining and damaging, and result in the best resolutions possible.

A lot happened in 2016 in the world of dispute resolution that indicates a major shift in how people are opting to resolve their disputes.  Let’s look at some of the 2016 signs indicating that the “paradigm shift” is well underway.  These are just a snapshot of a larger picture.

In March, 2016, a three-day training was held in The Netherlands focusing on using Collaborative Law (“CL”) in disputes other than divorce cases.  This training came just a few months after a similar training on using CL was presented to lawyers and other professionals in Bilbao, Spain.

In May, the 47th annual legal symposium of the International Franchise Association in Washington DC featured a presentation entitled Cheaper, Faster, Better; The New Standard for Dispute Resolution.  The presentation suggested that franchises include in their business models an internal program for resolving disputes in a cheaper, faster and better way than the traditional reliance on litigation.

In June in Boston, the Massachusetts Bar Association (MBA) unanimously passed a resolution to replace the ADR Standing Committee with the new Dispute Resolution Section Council, now open to all members of the MBA.  The MBA announced that it was “dropping the ‘A’” in (alternative) dispute resolution to reflect the growing trend of lawyers and clients alike moving away from the trial and the litigation process.  Within the first two months of opening this new DR Section, over 250 MBA members joined.

In Dallas in September, the Global Collaborative Law Council (GCLC) held its annual Conference and Introductory training for non-family use of CL.  Next year, the GCLC Conference and training will be in Tampa, Florida.

In October in Las Vegas, the International Academy of Collaborative Professionals (IACP) held its 17th Annual Forum along with three days of intensive training before the Forum began.  The leading organization for Collaborative Law, the IACP has over 5,000 members from 24 countries around the world.  The 2017 Forum will be in Philadelphia.

Between the Global Conference and the IACP Forum, a two-day training for non-divorce CL was held in Turin, Italy, sponsored by the Italian Collaborative Practice Association attended by over 75 lawyers and professionals.  Two of the lead trainers were members of the Massachusetts Collaborative Law Council (MCLC), which had just completed its annual two-day Introductory Training in September on Cape Cod.

In December, the North Carolina Bar Association (NCBA) Dispute Resolution Section together the its Labor & Employment section offered a two-day training for using CL in employment cases.  This was the second in a series of trainings being done by the NCBA, the first having been in April, 2016 and focusing on using CL in construction cases.  The third training will be held in the spring, 2017, on using CL in business disputes.

With this uptick in interest and training of more lawyers, financial professionals, mental health professionals and business coaches in CL, new books about these new non-adversarial, interest-based processes continued to be published and new process names appeared on the horizon, joining the existing DR processes of mediation and CL.  A few years ago, Missouri Law School professor John Lande had suggested the phrase “Planned Early Negotiation” (PEN) in his 2011 book published by the ABA, Lawyering with Planned Early Negotiation. 

This past November (2016), San Francisco civil rights lawyer Lainey Feingold spoke at the Harvard Program on Negotiation about her work with disabled clients, largely blind, in achieving wider access and accommodation.  Ms. Feingold uses a DR process she called “Structured Negotiation”.  In her new book, Structured Negotiation; A Winning Alternative to Lawsuits (2016), Ms. Feingold set forth a structured process like CL, for use in the kinds of cases she has worked on, and stated that it has far more widespread appeal as another non-adversarial, non-positional approach to solving legal problems.

Meanwhile, back in Boston, Ann Jordan, present chairperson of the ABA’S Dispute Resolution Section and co-author of the above-referenced Cheaper, Faster, Better, gave a presentation co-sponsored by the Women’s Bar Association and the ABA on “The Future of ADR” and urged practitioners in her audience to make the shift toward “Early Dispute Resolution” (“EDR”) instead of litigation or very early during the litigation process.

Cheaper, Faster, Better; PEN; EDR; CL; SN are just some of the new processes all stressing non-adversarial, interest-based approaches and problem solving.  The early insights of Vancouver Law Professor Julie Macfarlane in her 2008 book, The New Lawyer; How Settlement is Transforming the Practice of Law about the new lawyer that MacFarlane called the “conflict resolution advocate” have come to pass.  More people today look for ways to resolve disputes that are non-adversarial.  Processes that stress problem solving and working toward resolution by intention and design rather than by escalating the fight are replacing old school litigation.  And more lawyers are trading in their “swords and shields” for a seat at the negotiating round table.  It brings to mind the classic line of Jon Lovitz in the movie A League of Their Own:

             “The way it works is, the train leaves, not the station.”

The post For the times, they are a’changin’ appeared first on Dispute Resolution Counsel.

Posted in Dispute Resolution Resources | Comments Off

The Value of Dispute Resolution Process Assessments: Massachusetts Lawyers Journal Article by Michael Zeytoonian

With the coming of the information age and the increasing reliance on information technology, consumers have become increasingly savvy in how they research and shop for good and services. Legal services are no longer an exception to that trend. Today’s potential clients searching for lawyers as well as legal information on the internet are not only beneficiaries of easier access to legal information, forms and services, but are also more educated on the law.

Read the full article:

value-of-case-assessment-mba-lawyers-journal-nov-dec-2016-issue

The post The Value of Dispute Resolution Process Assessments: Massachusetts Lawyers Journal Article by Michael Zeytoonian appeared first on Dispute Resolution Counsel.

Posted in News-Articles | Comments Off