Logic Dictates the Wrong Answer

Recently I was told by a person trying to convince me that an illogical but emotional appeal will have no effect upon a jury because logic has a way of overcoming emotional decisions.  I wondered if that really could be true since I have always believed that persuasion involves one part logic and two parts emotion.  I set about to investigate this issue and thought I would report some interesting observations about logic.

Before I show some observations, I would like you to answer logically and as quickly as you can, does the conclusion follow from the premises?

All roses are flowers

Some flowers fade quickly

Therefore, some roses fade quickly.

According to research, the majority of subjects would endorse this syllogism as correct.  The reality, however, is that the logic is flawed.   This is simply because it is possible that there are no roses among the flowers that fade quickly.

In this example, the plausible answer comes quickly “logically.” Overriding that logic, however, is hard work.  According to author Daniel Kahneman, in the book Thinking Fast and Slow, “This experiment has discouraging implications for reasoning in everyday life.  It suggests that when people believe a conclusion is true, they are also very likely to believe arguments that appear to support it, even when those arguments are unsound.” 

According to Mr. Kahneman, there are two systems of “logic” or “thinking.”  Both are in use all the time.  System 1 — intuitive thinking; and system 2 –analytical thinking.  At any time, the mind can switch between the two, yet the person believes that he or she is still being analytical.  People accept system 1 conclusions unless forced to recognize the answer in system 2.

Take another example.

here is a simple puzzle. Do not try to solve it but listen to your intuition:
A bat and ball cost $1.10.
The bat costs one dollar more than the ball.
How much does the ball cost?” (p. 44)

Probably, the number ’10′ came to your mind. The correct answer, you think, is 10 cents.

But the correct answer is actually ’5′ – 5 cents. System 1 intuitively takes control and answers 10.’  Only when system 2 gets to hard work, will the real answer come about. 

In this study, more than 50% of students at elite and intellectual colleges such as Harvard, MIT, and Princeton gave the intuitive—incorrect—answer. At less elite universities, the rate of incorrect answers was in excess of 80%.

The consequences of this “logic” is staggering in the legal field.  First, juries are not necessarily the elite thinkers.  They are a group of unwilling participants who are comprised of all demographic parts of society.  They — just as the average college student — are more likely to succumb to the easier path of intuition.

Second, when trying to persuade a jury or others, you must be aware that a logical argument may not be the right course to persuade them to the decision.  The reality is that the argument should have the appearance of logic so that the jury can accept it as being logical even though it may not be logical.  Is that logical?  Maybe, but it sure is intuitive.  You need to combine both a logical element and an emotional element in every argument.

By Steven G. Mehta


Posted in appeal, argument, fast, illogic, illogical, kahneman, logic, Mediation, Pyschological Research and negotiations, reason, reasoning, slow, thinking | Comments Off

What if we took losing out of dispute resolution?

I was recently on Good Harbor Beach in Gloucester, MA relaxing and journal writing.  I noticed two women hitting a volleyball back and forth in a small box on the sand.  In the aftermath of gold and silver medals for U.S. women’s beach volleyball at the London Olympics, these two women played a one on [...]
Posted in Collaborative Law, Collaborative Mediation, Dispute Resolution Resources, Efficient dispute resolution, Mediation, Preserving Relationships | Comments Off

The Mediator and the Hare: Story Telling in Mediation

Story telling is a fundamental part of human interaction.  From early on, humans communicated through stories.  They taught lessons through stories, and they experienced life through stories.  Take a look at all religious books — The Bible, the Bhagvad Gita, etc — and they are all stories with a purpose.

Behavioral psychologist Susan M. Weinschenk Ph.D. notes: Research shows that stories create images in the mind that may also trigger mirror neurons. Use stories if you want to get people to take an action.

Stories can also help forge connections and allow people to understand abstract concepts through the medium of the story.  The story of the tortoise and hare teach the abstract principle that a person doesn’t have to be the quickest of the mark to succeed, but that patience and perseverance can succeed over instant speed.  It also teaches that one person’s skill in the sprint may be his disadvantage in the marathon.

In mediation, stories too have their place.  Stories can help to demonstrate a problem that a party is having without having to tell them about the specific problem.  Some concerns with stories, however, are that they go to long or that they are not relevant.  Many people complain that the stories of some mediators are old war stories, or worse, conversations about the mediator’s children or personal life.

It is important for anybody trying to tell a story in mediation that it have immediate relevance to the subject.  At the end of the story, there must be an aha moment.  The person hearing must think to themselves — I want to be like the person in the story or I don’t want to have that experience in my life.

Second, the story must be short.  According to the website the Copyblogger, if you are lucky you have a minute and a half to get your story across.  According to a study done by the internet video service provider wistia, a video that is under 30 seconds is viewed fully through by 85% of the viewers who watch the video, whereas a video in excess of 2 minutes is only watched half way.  Wistia suggests that you should have your main content within 20 seconds.  (article by Amit Agarwal).  This research confirms that you message and story must be short. In today’s time challenged world, if you don’t get to the point quickly, you are wasting time and worse not communicating effectively.

Finally, your story has to be compelling.  It has to peek the interest of the audience.

Too many people make those three mistakes:  Irrelevant, long and boring story.

By Steven G. Mehta


Posted in communication, effective, Mediation, mehta, research, steve, story, storytelling, telling, timing | Comments Off

UQC Dispute Resolution

Here is a simple method of dispute resolution.  Watch the video to learn a method of how to handle a dispute.

UQC Dispute Resolution


Posted in comment, dispute, Mediation, mehta, question, resolution, skill, steve, technique, understand, uqc | Comments Off

Two different mediators – Moses and Jesus – and the Place of One

I was reading a Scriptural passage this week as part of my daily meditation.  The passage was about two mediators – Moses and Jesus (Galatians 3:13-22).  It’s a bit risky to write about mediation and meditation in the same post as they often get confused.  But this is where my writing voice takes me today. [...]
Posted in Collaborative Mediation, Collaborative Processes, Dispute Resolution Resources, Mediation, Preserving Relationships | Comments Off

The Imbibing Idiot

Most people in mediation don’t fully realize that many — if not all– of the issues that are in question — liability, damages, cause, effect, consequences, good faith, ability to perform, etc..are affected by the perception that is created throughout the litigation and mediation.  The reality is that perception is reality, not the other way round.  People believe things because they percieve it to be that way.  For example, a party may have done absolutely nothing wrong, but the perception from third parties is that they did something wrong because of their actions.  Most people in mediation don’t fully comprehend this concept.  Many clients say “I didn’t do anything wrong.”  However, the reality is that it may not matter that they “in fact” did nothing wrong, but instead whether they were perceived as doing something wrong.

One study demonstrated the very real differences that perception can create.  In that study, people were shown pictures of others and the only difference was whether that person in the picture was holding a glass of alcohol (wine, etc.).  The study found that “in the absence of any evidence of reduced cognitive performance, people who hold an alcoholic beverage are perceived to be less intelligent than those who do not, a mistake we term the imbibing idiot bias. In fact, merely priming observers with alcohol cues causes them to judge targets who hold no beverage at all as less intelligent. The bias is not driven by a belief that less intelligent people are more likely to consume alcohol. We find that the bias may be costly in professional settings. Job candidates who ordered wine during an interview held over dinner were viewed as less intelligent and less hireable than candidates who ordered soda. However, prospective candidates believe that ordering wine rather than soda will help them appear more intelligent.”

The fact is that perception is power.  If you can control the perceptions that others have of you, you will be able to go a long way towards convincing them of the merits of your position.  The implications of a study such can range far and wide into what pictures a party might try to use to portray a particular person, mentioning an alcohol problem at court, or simply in interviewing for jobs.

By Steven G. Mehta

Research source: Rick, Scott and Schweitzer, Maurice E., The Imbibing Idiot Bias: Consuming Alcohol Can Be Hazardous to Your (Perceived) Intelligence (June 12, 2012). Forthcoming, Journal of Consumer Psychology. Available at SSRN: http://ssrn.com/abstract=1623056 or http://dx.doi.org/10.2139/ssrn.1623056


Posted in alcohol, drunk, effect, idiot, imbibing, Mediation, perception, power, Pyschological Research and negotiations, reality, research, rick, scott, study | Comments Off

Taming the Beast

How do you tame the angry beast that has walked through your door?  Many people are afraid to deal with the angry person. Others want to fight fire with fire.  In reality, there are some sound methods for taming the angry beast that don’t require you to fight or to flight.

According to Dr. Nadia Persun, a licensed clinical psychologist, there are several proven techniques that will help to tame the beast; and in turn help to resolve the dispute.

Disengage and don’t take it personally.

“Big bullies have deeply hurt and vulnerable cores. They are expending their toxic energy to produce their angry display as a distorted way to pursue some goal related to their personal sense of safety and significance. Even though the content may be channeled at you, the driving force behind it is related to their personality, upbringing, and prior experiences.”

Avoid ego battles and rides to the past.

“Avoid discussing with them about who did what, when and why, and how it made them feel, but repeatedly ask how they propose solving this problem now.”

Choose calm and sanity.

Give out an imaginary cupcake.

“Listening and responding to these needs calmly and emphatically can serve as the key to getting more cooperation from emotionally agitated people.”

(See complete article, How to Switch off an Angry Person)

The following things can also be considered when trying to calm the angry beast:

  • Press the pause button.  Pause the interaction for a  moment or longer
  • Change the topic
  • Change the environment
  • Agree with the angry person.  Imagine that you must start off every sentence with, “I agree…”  You don’t have to agree with everything.  Just some things.
  • Talk about the forest and not the trees.

All of these concepts can be used in mediation or in any conflict scenario.

By Steven G. Mehta


Posted in anger, angry, beast, coping, Mediation, person, Pyschological Research and negotiations, resolving, solving, strategies, taming | Comments Off

I’m Back!

I know that for the last 6 months, I have not been publishing as much as I used to.  During this time period, I have missed writing but was forced due to many personal circumstances to not write.  Among these circumstances was the passing of a loved one and dealing with that loss amongst the family.  That experience, however, has taught me a few things that I thought might be helpful to discuss here.  In that regard, I thought that it could re-launch my blog on a regular basis.

Some of my educational experiences that can apply to mediators and people in mediation.

  • Dealing with Loss — as hard as it is — can also further connect you to other people.  
  • Being an attorney or mediator is often hard business requiring long hours and dedication.  A balance is necessary in order to be effective.  All work, and no downtime can substantially decrease the effectiveness of the attorney or mediator.  Creating balance on a daily, weekly, monthly and yearly basis is invaluable.
  • Taking a moment to contemplate and breathe before undertaking a major task can open up your mindset and your ability and willingness to understand others.
  • It is better to  undercommit and over-deliver than overcommitt and underproduce.

I will look forward to continuing our conversations.

By Steven G. Mehta

 


Posted in Mediation, negotiation, success | Comments Off

The Backfire Effect

Recently, I have been looking into the concept of the backfire effect. That effect plainly states that when people are entrenched in their view, the more information that you provide them to combat their belief, the more they believe in their position.

Here is a video explaining the concept.


Posted in backfire, effect, Mediation, negotiation, strategy, tactic | Comments Off

The Backfire Effect

Recently, I have been looking into the concept of the backfire effect. That effect plainly states that when people are entrenched in their view, the more information that you provide them to combat their belief, the more they believe in their position.

Here is a video explaining the concept.


Posted in negotiation | Comments Off